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Custom agents

Configure specialist AI workers with approved instructions, tools, knowledge and reusable workflows.

Open MaxiAI

About Custom agents

Configure specialist AI workers with approved instructions, tools, knowledge and reusable workflows.

This feature is available from the unified MaxiAI workspace. The exact tools, connected sources and deployment controls available to a user depend on their account, permissions and organisation configuration.

Typical workflow

A useful workflow begins with a clear outcome and approved information. MaxiAI keeps the request, supporting context, generated result and next action connected in the same work experience.

  • Define the agent's purpose and responsible owner.
  • Select approved tools, knowledge and model access.
  • Test representative tasks and exceptions.
  • Publish to the permitted audience and monitor use.

What you can do

Capabilities are presented through the same chat and tool-result patterns used across MaxiAI, so users do not need to learn a separate interface for every module.

  • Agent cards and discovery
  • Custom instructions
  • Native tools and connected modules
  • Knowledge and workflow access
  • Visibility and sharing controls
  • Voice support where enabled

Controls and responsibilities

AI output should be reviewed in the context of the task, information class and decision authority. Organisation administrators determine the approved operating boundary.

  • Named owner
  • Tool allowlist
  • Knowledge permissions
  • Model route
  • Testing and review
  • Escalation and withdrawal

Getting started

Create a MaxiAI account, complete onboarding and choose a small repeatable task. New accounts receive 10,000 once-off credits. Enterprise and government teams can request a deployment and assurance briefing before connecting controlled information.